Lucky8 is an online casino with a very nice design. It was launched in 2017 and belongs to the Azurolongo N.V. group. This gambling platform is regulated under the Curaçao license. This online casino provides its players with a wide range of slot machines and live casino games.
Had a lucky session? Want to withdraw your free spins winnings? Problem is you don’t know which payment method to select or how to make your withdrawal. Madness Bonus summarises all the information you need to know about how to withdraw your winnings from Lucky8 online casino.
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How to withdraw your winnings from Lucky8?
To make your withdrawal request click on “My Account“, “Withdrawal” and select a withdrawal method and amount. In order to validate your withdrawal you will need to validate your documents for the verification of your player account. Lucky8 casino, like most online casinos, will ask you for certain documents in order to validate your account and make your withdrawal. It is imperative to provide good quality, legible and coloured documents.
You will need to provide 3 types of documents:
1- An official government-issued identification document (passport, driving licence or national identity card). Please note that expired documents will not be accepted by the casino. Documents with an expiry date of more than 15 years will not be accepted.
2- You will need to provide a proof of address dated less than 3 months. The document must contain your name, first name, current residence address, the date of the letter, the name and logo of the company providing the proof. You must also use the same address in your player account settings.
3- Finally, you must also provide a bank identity statement or a bank account statement dated less than three months ago.
To fill in this information on the platform go to Lucky8 Casino in the “My Account” section and the “Documents” tab.
How long before I receive my money in my bank account?
When you make a withdrawal request on Lucky8, the casino will lock the requested amount and it will no longer be available in your balance. Depending on the withdrawal method you choose, the time frame will vary.
For a withdrawal made with VISA, MasterCard or by bank transfer you will need 3 to 5 business days after the withdrawal is validated by the payment service.
For a withdrawal made to an e-wallet such as Skrill or Neteller the withdrawal is instant after it has been validated by the payment service.
What are the different withdrawal statuses?
Vous allez forcément être confronté à différents statuts de retrait sur Lucky8 casino. Vous pouvez retrouver ces différents statuts ci-dessous :
- Pending: This status is the most common one. It means that your withdrawal request will be checked by the casino team. The casino usually takes up to 72 hours to process your withdrawal request.
- Cancelled: This status is displayed when you cancel your withdrawal.
- Denied: If you see this term, it means that the casino has denied your withdrawal request. There can be many reasons for this.
- Processed: Finally, the processed status is displayed once the money from the withdrawal request is being sent to your account. You can no longer cancel the transaction when this status is displayed.
What is the minimum withdrawal amount?
On Lucky8, the minimum withdrawawl amount depends on the method you choose. It can be a minimum of 30€ or 50e depending on the selected method.
What are Lucky8 Casino’s bonus requirements?
Before making a deposit on an online casino it is important to read the casino’s terms and conditions. If you are playing with deposit bonuses only, then there are specific terms and conditions that come into effect. These are the bonus conditions. You can find Lucky8 Casino’s main bonus conditions below. However, we strongly encourage you to read the terms and conditions directly on the casino you play on to make sure you are up to date.
- Don’t bet more than 5€ per spin with an active bonus.
- Complete a 40x wager before making a withdrawal request.
- Completing your wager in 14 days maximum.
- Do no bet 25% or more of your total balance on a single spin.
Lucky8 casino’s client support
Lucky8 casino provides its players with a responsive and very efficient customer service. You have two solutions to contact them.
Your first option is the live chat. All you have to do is click on the chat icon. The chat icon is located at the bottom left of the screen when you are logged in to the gambling platform. It is available from 10 a.m. to 10 p.m. CET.
Outside these hours you can contact the casino support by email. The address is [email protected].